At Sparein Automotive LLC (“Sparein”, “we”, “our”, or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and safeguard your data when you visit sparein.com, purchase products, request services, or interact with us.
1. Information We Collect
We collect only the information necessary to provide and improve our services.
a. Personal Information
- Full name
- Phone number and email address
- Billing and delivery address (when required)
- Payment-related information (processed securely; we do not store full credit or debit card details)
b. Vehicle Information
- Vehicle make, model, year, and variant
- Registration or license plate number
- Service, maintenance, and order history
- Diagnostic data and images collected during service (if applicable)
c. Technical & Usage Data
- IP address, browser type, and device identifiers
- Website usage data, pages visited, and navigation patterns
- Cookies and similar tracking technologies
- Communication records, including emails and chat interactions
You may browse our website without providing personal information until you place an order or request a service.
2. How We Use Your Information
We use your information for legitimate business purposes, including:
- Processing and fulfilling orders for automotive spare parts
- Providing customer support and service-related communication
- Managing deliveries and service requests
- Sending order confirmations, invoices, and important updates
- Improving website functionality, products, and customer experience
- Preventing fraud and unauthorized transactions
- Complying with applicable legal and regulatory requirements
We do not sell, rent, or trade your personal data.
3. Sharing of Information
Your information may be shared only when necessary and under strict confidentiality:
- With internal staff for order processing and customer support
- With trusted third-party service providers (payment processors, courier companies, IT and hosting providers) solely for service fulfillment
- With regulatory or legal authorities when required by law
All third parties are required to handle your data securely and in accordance with applicable privacy laws.
4. Payment Security
- Online payments are processed through secure, certified payment gateways
- Sparein does not store complete card details on its servers
- Payment data is encrypted and transmitted directly to payment providers
- Industry-standard security measures are maintained to protect your information
5. Cookies & Tracking Technologies
- We use cookies to enhance website functionality, analyze traffic, and personalize user experience
- You can manage or disable cookies through your browser settings
- Third-party analytics tools may collect usage data in accordance with their own privacy policies
6. Data Retention
We retain personal data only for as long as necessary:
- Order and transaction records: as required for legal, accounting, or business purposes
- Customer support records: until issues are resolved or as legally required
- Marketing communications: until you unsubscribe or withdraw consent
Data that is no longer required is securely deleted or anonymized.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your data, where legally permitted
- Withdraw consent for marketing communications at any time
To exercise these rights, please contact us using the details below.
8. Children’s Privacy
Sparein.com is not intended for individuals under the age of 16. We do not knowingly collect personal data from minors.
9. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies separately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date. Continued use of the website constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
Sparein Automotive LLC
Email: spareinautomotive@gmail.com
Phone: +971 4 256 0927
Website: https://www.sparein.com
Thank you for trusting Sparein Automotive LLC with your personal information.